1. Information We Collect
At DL Wellness, we collect information to provide you with a personalized and effective therapeutic experience. This includes:
- Personal Details: Name, age, gender, and WhatsApp number provided via our booking form.
- Health Information: Clinical notes, treatment plans, and session summaries created by your therapist.
- Technical Data: IP addresses and browser types used purely for security and site optimization.
2. How We Use Your Data
Your data is exclusively used for medical and administrative purposes:
- Matching you with the most suitable licensed therapist.
- Managing appointments and sending reminders.
- Ensuring continuity of care across multiple sessions.
- Anonymized data analysis to improve our clinical outcomes.
3. Data Protection & Security
We implement bank-grade security measures to keep your data safe:
End-to-End Encryption
All video calls and chat logs are encrypted and never recorded without explicit consent.
Restricted Access
Only your assigned therapist and essential medical staff can access your records.
4. Your Rights
You have the right to access, update, or request the deletion of your personal information at any time. If you wish to withdraw from therapy, you may also request a copy of your clinical records to be transferred to another provider.
Contact Privacy Officer
If you have concerns about your data privacy, please reach out to our compliance team.
Email: privacy@psycalmora.com
Address: 123 Wellness Way, Digital Health Plaza, CA 90210